Refund policy

At Evelyne, we stand behind the quality and craftsmanship of every piece we create. Each item is thoughtfully designed, meticulously made, and built to last.

If your purchase doesn’t meet expectations, we’re here to make it right.

Returns

We accept returns within 30 days of delivery for all eligible products.
To qualify, items must be:

  • In their original condition (unused, undamaged, and with all original packaging).

  • Free of stains, pet hair, odors, or alterations.

  • Packed in their original boxes. Returns without original packaging will not be accepted or eligible for a refund.

Please note that shipping and handling fees are non-refundable, and a return shipping fee may apply depending on your location and item size.

Exclusions

Because of their nature, the following are final sale and cannot be returned:

  • Clearance or promotional items

  • Custom configurations or made-to-order pieces

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery at Support@TheEvelyne.com with your order number and photos of the issue.
We’ll arrange a replacement or repair at no additional cost.

How to Start a Return

  1. Email Support@TheEvelyne.com with your order number and reason for return.

  2. We’ll send return instructions and a prepaid shipping label (if applicable).

  3. Once received and inspected, refunds are issued to your original payment method within 15-20 business days.

Exchanges

Prefer a different configuration or fabric? Contact our team — we’ll help coordinate an exchange or assist you in selecting your perfect setup.

Late or Missing Refunds

If you haven’t received your refund after 15-20 business days:

  1. Check your bank or credit-card account again.

  2. Contact your card issuer — processing times can vary.
    If you’ve completed these steps and still haven’t received your refund, please email Support@TheEvelyne.com  for further assistance.

Our Commitment

Every Evelyne piece is crafted to stand the test of time — in quality, comfort, and care.
We deeply value your trust and want your experience with us to feel effortless from start to finish.

If you have any questions about returns, refunds, or exchanges, please don’t hesitate to reach out to our Customer Care team at Support@TheEvelyne.com.
We’re always here to help you find comfort in every detail.

Thank you for welcoming Evelyne into your home.
Your comfort means everything to us.