3rd Party Assembly Service

After your Evelyne sofa is delivered to your address, we will coordinate and schedule a third-party professional assembly service to come to your home.

The assembly professional will unpack, assemble, connect, and set up your Evelyne sofa in the configuration that best fits your space and comfort. They will make sure each module is properly secured, the cushions are arranged, and your sofa is fully set up and ready to enjoy.

Scheduling is arranged after delivery and may vary depending on your location and the availability of the local assembly provider.

Our Professional Assembly Service is designed to make your setup as easy and stress-free as possible.

• Unpacking: The assembly professional will carefully unpack your Evelyne sofa modules and components in your home.
• Product Assembly: Each module will be assembled according to the product requirements and your selected configuration.
• Module Connection: All individual sofa sections will be properly aligned and securely connected using the provided connectors and hardware.
• Room Setup: The professional will arrange the sofa in your preferred layout and position it within your space based on your direction.
• Cushion Setup: Seat cushions, back cushions, and other upholstered components will be positioned, adjusted, and fluffed for a finished, comfortable appearance.
• Final Adjustment: The installer will check the alignment of the modules and make minor positioning adjustments to ensure the sofa is properly set up and ready for use.
• Basic Cleanup: Assembly-related packaging and materials will be gathered and organized after setup. Packaging removal or disposal may depend on the local service provider.

Please note: Delivery and assembly are separate services. Professional assembly will be scheduled after your Evelyne sofa has been delivered to your address.

To help ensure a smooth assembly appointment, please make sure your home and installation area are ready before the assembly professional arrives.

• Clear Access Path: Hallways, entryways, and walkways leading from the entrance to the setup area should be clear of furniture, boxes, décor, and other obstacles.
• Doorway Clearance: Please confirm that all sofa modules can fit through the necessary doors, hallways, and entry points.
• Stairs: If the sofa needs to be carried up or down stairs, the staircase must be safe, accessible, and wide enough for the individual modules.
• Elevator Access: For apartments, condos, or high-rise buildings, customers are responsible for arranging elevator access, reservations, loading dock access, or building permissions when required.
• Room Preparation: The area where the sofa will be assembled should be cleared before the appointment so the professional has enough space to unpack, assemble, and arrange the modules.
• Parking & Building Access: Please make sure the assembly professional can reasonably access the property and provide any necessary gate codes, concierge instructions, parking information, or building access requirements in advance.
• Safe Working Area: Pets, children, and other potential obstructions should be kept away from the immediate assembly area while the service is being completed.

If the assembly professional cannot safely access the room or complete the service because the area is not properly prepared, the appointment may need to be rescheduled and additional service fees may apply.

An adult 18 years of age or older must be present at the home for the scheduled assembly appointment.

The customer or authorized adult should be available to:

• Provide access to the home and assembly area
• Confirm the desired sofa location and configuration
• Answer any questions regarding placement or setup
• Review the completed assembly before the professional leaves
• Report any visible concerns with the product or assembly at the time of service

If no authorized adult is present at the scheduled appointment time, the assembly may need to be rescheduled and additional service fees may apply.

If you notice any product damage, missing parts, or concerns with the assembly, please contact Evelyne directly so our team can review the issue and help determine the appropriate next steps.

Please do not ask the third-party assembly professional to repair, modify, replace, or alter any damaged product components unless specifically authorized by Evelyne.

We recommend:

• Inspecting the sofa with the assembly professional before the appointment is completed
• Taking clear photos of any visible damage or assembly concerns
• Noting any missing parts or components
• Contacting Evelyne as soon as possible with photos and a description of the issue

The third-party assembly professional may document the issue, but all product-related claims, replacements, warranty requests, refunds, or other resolutions must be handled directly through Evelyne.

Shipping:

• Arrives in 8-15 boxes designed to fit up stairs and through hallways.
• For box dimensions, please refer to our FAQs page.
• Please see estimated shipping time when added to cart.

Shipping Options:

• Complimentary standard shipping within the contiguous U.S.
• Scheduled White Glove Delivery available for a single flat rate, regardless of order size. Includes delivery to room of choice, assembly, and package removal.

Returns:

• We offer a 30 Day Trial for your first purchase.
• If needed, please reach out to support@theevelyne.com and we’ll set up a complimentary return.